FREQUENTLY ASKED QUESTIONS

🛍️ Ordering

Q: What sizes do you carry?

We carry sizes Small to 3X in many styles for women and a variety of kids’ sizes. Size availability may vary by item, so check the size chart on each product page.

Q: Can I change or cancel my order after it’s placed?

If your order hasn’t shipped yet, we’ll do our best! Contact us at cheryl@essentialsoutherncharm.com ASAP. Once an order is processed (usually 15-30 minutes after you place the order so pretty quick), we can’t make changes.

🚚 Shipping

Q: How long does shipping take?

Most ready to ship orders ship within 2–3 business days. Delivery typically takes 3–7 business days depending on your location. Preorders take longer so be sure to read the description of the product you wish to order. 

Q: Do you offer local pickup?

Not at this time, but we’re working on it! All orders ship directly to your door.

Q: How can I track my order?

Once your order ships, you’ll receive a tracking number by email.

🔁 Returns & Refunds

Q: What’s your return policy?

We offer store credit on returns within 14 days of delivery. Items must be unworn with tags. You can request a monetary refund (minus a 10% restocking fee) if preferred.

Q: How do I start a return?

Email HERE with your order number and we’ll walk you through it.

Q: Who pays for return shipping?

The customer is responsible for return shipping unless the item was damaged or incorrect.

💳 Payment

Q: What payment methods do you accept?

We accept all major credit cards, PayPal, Shop Pay, Apple Pay, and more at checkout.

Q: Do you offer payment plans or Buy Now, Pay Later?

Yes! Select Shop Pay Installments at checkout to split your payment.

👗 Product Questions

Q: Are your items true to size?

Most items fit true to size. For the best fit, always refer to the size chart and fit notes on the product page.

Q: Will sold out items come back?

Some styles do occasionally restock, especially bestsellers. Follow us on social for updates.

Q:  How long does it take for my preorder to arrive?

A: A pre-order has an arrival time in the future and the ETA is always listed on each product. 

Q. Can I cancel my preorder after placing the order?

A: Once an order is placed and processed there is no way to cancel. Once you receive the item, you can return it according to the return policy which can be viewed here.

Q: How does ESC handle returns on pre-ordered item?

A: You can shop with confidence knowing that we handle them the same as if you had purchased it in the store. There are exception on returns such as makeup, bathing suits and other items that are not allowed due to hygiene issues.  See our return policy here. 

Q. Can I shop with confidence?

A. Yes! ESC has been a respected boutique since 2020. We offer returns within 14 days and high quality apparel for women and children. We are located in the US (Georgia) and ship only within the US.  Our customer service is on top of any issues to make sure our customers are treated like family.

Have a specific question? You can email me HERE or hit the CHAT button on the bottom right.  Happy Shopping!!