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Lost or Stolen Packages

When you place an order with us please note that the liability is between you and USPS. Essential Southern Charm does not make any exceptions to this policy.
We are always happy to replace items that aren't marked as delivered but once the package has been scanned as delivered we are not responsible for lost or stolen packages. We do have a few recommendations to help track down your package.
  • Confirm that the shipping address you entered in is correct.
  • Visit your local USPS office with tracking handy to see where USPS dropped off your package
  • Check with neighbors to see if your package got dropped off next door. 
  • Sometimes USPS updates tracking information as "delivered" a few hours or even days earlier than the actual delivery. Please wait at least 48 hours to see if the package turns up. 
USPS Customer Service: 1-800-275-8777
To file a claim with the United States Post Office click here